How to get a refund from SAA

To get a refund from South African Airways (SAA), you can follow these steps: Go to the SAA refund website. You can find it here: Fill out the refund form. You will need to provide your booking reference number, passenger name, contact information, and reason for requesting a refund. Submit the form. Once you have submitted the […]

How to claim baggage on SAA

We will make every effort to ensure that your baggage is handled with care. To claim baggage on South African Airways (SAA), follow these steps: Proceed to the baggage claim area. This is usually located in the arrivals hall of the airport. Identify your baggage. Your baggage will have a luggage tag with your flight information and […]

How to track my SAA flight status

To track the status of an SAA (South African Airways) flight, you can use various methods and tools. Here are some common ways to do so: There are a few ways to track your SAA flight status: On the SAA website: Go to the SAA Flight Status website. You can then search for your flight […]

What are SAA’s baggage restrictions

As a guide, we have provided our standard checked baggage allowances, although there are exceptions based upon certain routes and ticket class. We therefore advise you to also check our baggage allowance exceptions below and, above all, take note of the baggage allowance attached to your booking on SAA assesses baggage by number of pieces […]

How to contact SAA customer support

For SAA’s local, regional and international customer care-related queries, Contact SAA on 0860 003 146. South African Airways strives to inspire our customers with African hospitality in every detail, every time. Commitment to our passengers is key to our brand and we strive to get it right, first time, every time. Contact us should you have any customer […]

How to cancel my SAA flight

To cancel your South African Airways (SAA) flight, you should follow these general steps. Remember to Review your ticket to understand the cancellation policy and any fees associated with cancellations. Different ticket types may have different rules. There are two ways to cancel your SAA flight: Online: Go to the South African Airways website and […]

How to change my SAA flight

To change your SAA (South African Airways) flight, you will need to follow a few steps, depending on your specific situation and the airline’s policies. There are two ways to change your SAA flight: Online Go to the South African Airways website and click on the “Manage My Booking” tab. Enter your booking reference number […]

How to manage my SAA booking

To manage your South African Airways (SAA) booking, you can follow these general steps: Visit the SAA Website: Start by going to the official South African Airways website. Make sure it’s the official site to avoid scams or fraudulent services. Login or Retrieve Your Booking: If you have an existing SAA account, log in with […]

How to check in for an SAA flight

Preparing for your flight is an important step to ensure that your travel experience is memorable. Be sure to read more checking in to your flight with SAA. Check-in Information Our friendly airport staff are always happy to help you check-in for your flight, issue your boarding pass and check-in your baggage. But why wait in a queue? Checking-in online is fast […]

How to book a flight on SAA

Are you looking to plan and book local, regional or international flight tickets? Be sure to do so with SAA. To book a flight on SAA, you can follow these steps: Go to the SAA website: Enter your travel details, including the departure and arrival airports, dates of travel, and number of passengers Click on the “Search Flights” button […]