CPF Hotline

CPF Hotline: Your Gateway to Understanding Your CPF Account

In Singapore, the Central Provident Fund (CPF) is an essential component of the country’s social security system. It is a mandatory savings scheme for employees and employers, which aims to provide financial security for individuals in their retirement years. As such, it is vital for Singaporeans to understand how their CPF works and how to maximize their savings. The CPF Hotline is an invaluable resource for anyone who has questions or concerns about their CPF account.

What is CPF Hotline?

The CPF Hotline is a phone service provided by the CPF Board that allows Singaporeans to obtain information about their CPF account, including their balances, contributions, and investment options. The hotline is available from Monday to Friday, 8 am to 5.30 pm, and is staffed by knowledgeable customer service representatives who can provide assistance in English, Mandarin, and Malay.

How to Access CPF Hotline?

To access the CPF Hotline, you can call the CPF Board at 1800-227-1188 from within Singapore or +65 6227-1188 if you are calling from overseas. You will be prompted to select your preferred language, after which you will be connected to a customer service representative.

What Can You Expect from CPF Hotline?

The CPF Hotline is a comprehensive service that can assist you with a wide range of CPF-related queries. Here are some of the services that you can expect from the CPF Hotline:

  1. CPF Account Information

You can obtain information about your CPF account, including your account balances, contributions, and investment options. You can also check your account transactions, update your personal particulars, and apply for various CPF schemes, such as the CPF LIFE annuity scheme and the MediSave account.

  1. Retirement Planning

The CPF Hotline can provide you with information on retirement planning, including the different CPF schemes available, how to calculate your CPF LIFE payouts, and how to make CPF top-ups to increase your retirement savings.

  1. Housing Matters

If you have questions about your CPF and housing matters, the CPF Hotline can assist you with information on the various housing schemes available, such as the Home Protection Scheme (HPS), the Public Housing Scheme, and the Private Property Scheme.

  1. Medisave and Healthcare Matters

The CPF Hotline can provide information on Medisave, including the Medisave Contribution Ceiling (MCC), the Medisave Minimum Sum (MMS), and how to use your Medisave to pay for healthcare expenses, such as hospitalization and outpatient treatments.

Why Use CPF Hotline?

The CPF Hotline is a valuable resource for anyone who wants to learn more about their CPF account and make informed decisions about their retirement planning. Here are some benefits of using the CPF Hotline:

  1. Convenient and Accessible

The CPF Hotline is a convenient and accessible service that allows you to obtain CPF-related information anytime, anywhere. You can call the hotline from the comfort of your home or office and speak to a customer service representative who can provide you with the information you need.

  1. Expert Advice

The customer service representatives at the CPF Hotline are highly trained and knowledgeable about CPF matters. They can provide you with expert advice on retirement planning, CPF schemes, and investment options, helping you make informed decisions about your CPF account.

  1. Time-Saving

Using the CPF Hotline can save you time, especially if you have a busy schedule or cannot visit a CPF service center in person. Instead of waiting in line, you can obtain the information you need over the phone, saving you time and effort.


The CPF Hotline is an essential resource for anyone who wants to learn more about their CPF account and make informed decisions about their retirement planning. It provides a convenient,