How to check the status of a Prudential insurance claim in Singapore

To check the status of a Prudential insurance claim in Singapore, you can follow these steps:

  1. Gather necessary information: Before checking the claim status, ensure you have the required details readily available. This typically includes your policy number, claim reference number, and any other relevant documents related to the claim.
  2. Visit the Prudential Singapore website: Open your web browser and go to the official website of Prudential Singapore. The website URL is typically
  3. Navigate to the claims section: Once on the Prudential Singapore website, look for the “Claims” section. This may be located in the main menu or listed under the customer support or services section. Click on the appropriate link to access the claims page.
  4. Find the claim status inquiry option: On the claims page, you should find an option to check the status of your claim. This may be labeled as “Check Claim Status,” “Track Your Claim,” or similar. Click on the provided link or button to proceed.
  5. Enter the required information: On the claim status inquiry page, you will likely be prompted to enter specific information to retrieve your claim’s current status. Fill in the required fields, which may include your policy number, claim reference number, and any additional details requested.
  6. Submit the information: Once you have entered the necessary details accurately, click on the “Submit” or “Check Status” button to proceed.
  7. Review the claim status: After submitting the information, the system will retrieve the current status of your insurance claim. This may include details such as whether the claim is being processed, approved, or if any additional information or documents are required. Take note of the provided information or any instructions given.
  8. Contact customer support if needed: If you encounter any issues or have further inquiries about your claim status, it is recommended to reach out to Prudential Singapore’s customer support. They will be able to assist you further and provide any necessary clarifications.