How to file a claim with AXA Insurance in Singapore

To file a claim with AXA Insurance in Singapore, you can follow these general steps:

  1. Contact AXA Insurance: Get in touch with AXA Insurance’s customer service or claims department. You can find their contact information on their website or your insurance policy documents.
  2. Gather necessary information: Prepare all the relevant details and documents related to your claim. This may include your policy number, personal information, incident details, supporting evidence (such as photographs or police reports), and any other relevant documentation.
  3. Notify AXA Insurance: Inform AXA Insurance about the incident and your intention to file a claim. Provide them with a clear and concise explanation of what happened and when it occurred.
  4. Complete the claim form: AXA Insurance will provide you with a claim form, either through their website, via email, or by mail. Fill out the form accurately and provide all the requested information. Be sure to double-check the form before submission to ensure accuracy.
  5. Submit supporting documents: Attach all the supporting documents required to substantiate your claim. These may include invoices, receipts, medical reports, or any other relevant documents. Make sure to keep copies of all the documents for your records.
  6. Follow up with AXA Insurance: After submitting the claim form and supporting documents, follow up with AXA Insurance to confirm that they have received your claim. Take note of any reference numbers or communication details provided by the company for future reference.
  7. Cooperate with AXA Insurance: If AXA Insurance requires any additional information or investigation, cooperate with them promptly. Respond to any queries or requests for documentation in a timely manner to ensure the smooth processing of your claim.
  8. Await claim assessment: AXA Insurance will assess your claim based on the provided information and documents. They may conduct an investigation or seek additional information if needed. The time taken for claim assessment may vary depending on the complexity of the case.
  9. Claim outcome: Once AXA Insurance completes their assessment, they will inform you of the claim outcome. If your claim is approved, they will provide instructions on the next steps, such as payment or repair procedures. If your claim is denied, they will provide you with a reason for the decision.
  10. Review and appeal: If you disagree with the claim outcome or find it unsatisfactory, review the decision carefully and assess if you have grounds for an appeal. Contact AXA Insurance to discuss your concerns and explore the possibility of an appeal or further resolution.


Submit your claim

Prepare all the documents required by your insurance and fill in the form. After creating the claim you will receive an e-mail confirmation and we will review all the information provided. If everything is correct, you will receive the resolution of the claim.

View Claim journey

Identify the type of claim

The reason you need to claim

Prepare all documents

An original trip booking invoice/itinerary to confirm your booking date, travel details and policy cover. Please note, we cannot accept a boarding pass.

Fill in the form and upload documents

Supporting evidence that substantiates the reason for your claim.

Resolution of your claim

A claim expert will process your claim and will be in contact with you.