How to report unauthorized access or use of MyInfo

If you suspect unauthorized access or use of MyInfo in Singapore, it is important to take immediate action to protect your personal information. Here are the steps you can follow to report the incident:

  1. Contact MyInfo Support: Reach out to the MyInfo support team to report the unauthorized access or use. You can contact them through their helpline or email address provided on the official MyInfo website.
  2. Provide necessary information: When reporting the incident, provide all the relevant details, such as your full name, NRIC (National Registration Identity Card) number, and a description of the unauthorized access or use you suspect. Include any supporting evidence or documentation you may have.
  3. File a police report: Visit your nearest police station and file a police report regarding the unauthorized access or use of MyInfo. Provide the police with all the information and evidence you have regarding the incident. The police will initiate an investigation based on the information you provide.
  4. Notify the relevant authorities: In Singapore, you can also report such incidents to the Personal Data Protection Commission (PDPC). They are responsible for overseeing data protection matters. You can contact the PDPC via their website or helpline to report the unauthorized access or use of your personal information.
  5. Monitor your accounts: Keep a close eye on your bank accounts, email accounts, and any other online platforms that may have been accessed or compromised. If you notice any suspicious activity, report it to the respective service provider or financial institution immediately.
  6. Change passwords and enable two-factor authentication: As a precautionary measure, change the passwords for all your online accounts, especially if you suspect any unauthorized access. Additionally, enable two-factor authentication (2FA) wherever possible to provide an extra layer of security.
  7. Stay vigilant: Be cautious of any unusual communication or phishing attempts related to your personal information. Avoid sharing personal details or login credentials through suspicious emails, calls, or websites. Regularly review your credit reports and financial statements for any signs of fraudulent activity.

Remember, the steps above are general guidelines, and it’s important to consult with relevant authorities, such as MyInfo support and the police, for specific guidance based on your situation.