If you require for Truworths Statements, please send an email to email@example.com
or phone our customers service team on 021 460 2300
What are the requirements to register for online shopping?
You need to be 18 years or older and you’ll need a valid email address, cellphone number and South African identity (ID) number or a Passport number. You need to set a password that contains at least 8 characters, including one number, one letter, one special character and one capital letter.
Will I automatically get a Truworths Account when I create a profile for online shopping?
No, your Truworths online shopping profile is not the same as that for a Truworths account. Your Truworths online shopping profile allows you to shop online, keep track of your online orders and offers.
A Truworths account allows you to shop on an account card (in-store or online) and pay off your purchases over 6 or 12 months. If you are not already an account holder you can apply for a Truworths account here
If you are already an account holder you can link your Truworths account to your online shopping profile in order to be able to shop using your card and to view your statements online.
I’ve forgotten my email address, how do I retrieve it?
Contact our customer service team on 087 285 9401 for assistance.
I’ve forgotten my password, how do I retrieve it?
Simply click “Forgot password” on the login page and enter your email address. You will receive an email with instructions to reset your password.Can I create two online profiles with the same email address?
No, each online shopping profile requires a unique email address.
How do I update my contact details?
To update your email address or cellphone number, sign into My Account, click on Profile. Here you can update your personal information.
When you are done click on the Save Profile button.
Please note that updating your details online will only update your online shopping profile details, not your Truworths Account details. To update your Truworths account details, please contact our customer service team on 087 285 9401 for assistance.